Official support
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Visit support (official source, opens in a new tab)Roborock S5 Max
Robot vacuum · United States · Released 2019
Quick facts
- Released
- 2019
- US warranty policy
- 1 year (official source, opens in a new tab)Manufacturer-wide policy. Coverage depends on purchase date and sales channel.
- Official support
- Available (official source, opens in a new tab)
- Official parts
- Ask support
- Battery replacement
- Service only
- Reliability evidence
- insufficient
Support & repair
Sources checked Aug 29, 2026User manual
Read setup, maintenance and error-code instructions.
View manual (official source, opens in a new tab)US limited warranty
Check US coverage and eligible purchase channels.
Read warranty terms (official source, opens in a new tab)Repair help
Contact Roborock about the documented service route.
Get repair help (official source, opens in a new tab)Check your exact S5 Max model
The FCC manual identifies the S5 Max robot and CDZ11RR or CDZ12RR charging dock. Check the underside label before ordering parts.
Official model-identification source (official source, opens in a new tab)Common replacement parts
Check sourcesOfficial listings and maintenance instructions, checked separately. A listing is not a guarantee of current stock.
| Part | Replacement | Official source | More information |
|---|---|---|---|
| Main brush | Supported (official source, opens in a new tab) | Ask support (official source, opens in a new tab) | More about Main brushThe official catalog names the S5 series, not S5 Max explicitly. Exact-model compatibility remains Not confirmed. Clean weekly; replacement every 6–12 months is manufacturer guidance. Official maintenance guidance (official source, opens in a new tab) |
| Side brush | Supported (official source, opens in a new tab) | Ask support (official source, opens in a new tab) | More about Side brushThe current listing names the broader S series. Exact S5 Max compatibility remains Not confirmed. Clean monthly; replacement every 3–6 months is manufacturer guidance. Official maintenance guidance (official source, opens in a new tab) |
| Filter | Supported (official source, opens in a new tab) | Ask support (official source, opens in a new tab) | More about FilterThe official catalog names the S5 series, not S5 Max explicitly. Exact-model compatibility remains Not confirmed. Clean every two weeks and allow 24 hours to dry. No replacement interval is asserted here. Official maintenance guidance (official source, opens in a new tab) |
| Mop cloth | Supported (official source, opens in a new tab) | Ask support (official source, opens in a new tab) | More about Mop clothThe current listing text names the S5 series rather than S5 Max explicitly. Exact-model compatibility remains Not confirmed. Clean after use; replacement every 3–6 months is manufacturer guidance. Official maintenance guidance (official source, opens in a new tab) |
| Battery | Service only (official source, opens in a new tab) | Ask support (official source, opens in a new tab) | More about BatteryThe exact manual says the battery is replaceable only by skilled persons. No exact S5 Max official battery listing was confirmed. |
| Drive wheel module | Not confirmed | Ask support (official source, opens in a new tab) | More about Drive wheel moduleNo exact S5 Max official drive-wheel listing or replacement procedure was confirmed. |
Maintenance intervals are manufacturer guidance, not measured component lifespans. Follow the manual’s safety instructions before maintenance.
Common troubleshooting
From official Roborock documentation. These topics are not evidence of how often an issue occurs.
Charging
Error 13The manual directs users to clean the robot and dock charging contacts with a dry cloth.
Read the official guide (official source, opens in a new tab)Navigation & sensors
Errors 1 & 4The manual covers an obstructed LDS unit and dirty cliff sensors. This does not establish frequency.
Read the official guide (official source, opens in a new tab)Reliability evidence
We don’t yet have enough reviewed owner histories to estimate the S5 Max’s lifespan.
- Product sources
- 7
- Reviewed owner records
- 0
- First-party reports
- 0
- Estimated lifespan
- Not yet available
Product sources document features and support. They do not count as reliability records.
How we evaluate reliability